Refund policy

Last updated: 1 August 2026

At Bags End, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are here to assist you with a simple, fair, and transparent return and refund process on bagsend.store.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. Unfortunately, return requests submitted after this 30-day window cannot be accepted.

2. Return Eligibility Conditions

To qualify for a return and full refund in USD ($), your item must be returned in the exact condition in which it was received:

  • Unused, unworn, and unwashed
  • In the original packaging
  • With all original tags, labels, and accessories attached
  • Accompanied by proof of purchase or order confirmation

3. Non-Returnable Items

Certain products are excluded from returns due to safety, hygiene, or custom production reasons, including:

  • Personalized or custom-made items
  • Final sale or clearance merchandise
  • Products damaged through customer misuse or altered after delivery
  • Items returned without original tags, accessories, or original packaging

4. Return Shipping & Instructions

To initiate a return, please contact our support team at support@bagsend.store with your order number.

Once your return is authorized, we will provide you with specific instructions on how and where to ship your package.

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product, we will provide a prepaid return shipping label at no cost to you.
  • Customer Preference / Change of Mind Returns: For standard returns due to change of mind or personal preference, customers are responsible for paying the return shipping fees.

5. Restocking Fees

We believe in completely transparent billing for all US customers. Bags End does not charge any restocking fees ($0.00 USD) on all approved returns.

6. Refund Process

Once your returned item is delivered to our facility and inspected, we will notify you via email regarding the approval status of your refund.

If approved, your refund will be automatically processed back to your original payment method in USD ($) within 7 business days.

7. Delayed or Missing Refunds

If you have not received your approved refund after 7 business days, please follow these steps:

  • Check your bank account balance again
  • Contact your credit card provider, as processing times vary before a credit posts
  • Contact your bank regarding processing holds

If you have completed these steps and still have not received your refund, please reach out to us directly at support@bagsend.store.

Contact Information

  • Trading Name: Bags End
  • Legal Entity: BAGS END LLC (Company No: 23660666)
  • Business Address: 10632 N Scottsdale Rd, B-172, Scottsdale, Arizona, 85254, United States
  • Phone: +1 (480) 555-3879
  • Email: support@bagsend.store
  • Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time)

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